Terms of sale

Accounts

Browsing and filling a crate need no account. Checkout needs one: name, email and a password of at least 8 characters with an uppercase letter, a lowercase letter and a digit. A crate started before signing in is merged into the account's crate. Keep the password to yourself; orders placed from your account are treated as yours.

Prices and VAT

Prices are in euros and include VAT at the rate shown for the product (19 % in Cyprus). The checkout summary lists the goods, the dispatch fee, the VAT included and the total before you pay. The amount on the pay button is the amount charged.

A promo code, where the shop has given you one, takes the stated whole percentage off the goods before the dispatch fee and any free-dispatch threshold are worked out. A code can be switched off or limited to a number of orders; the checkout tells you if it cannot be used, and the discount is shown in the summary before you pay.

Where a US dollar figure is shown beside a euro price it is converted at the European Central Bank reference rate and marked as approximate; you are charged in euros unless the checkout states that the charge is in US dollars.

Stock and backorder

Stock counts come from the shop's own stock records at the moment the page is loaded. Adding a part to the crate does not hold it. Stock is reserved when you place the order and open the payment page, and released again if the payment fails. Where a quantity exceeds the stock and the part can be backordered, the crate and the checkout state how many are on backorder and the lead time.

Payment

Payment is taken on the Trezuz hosted card page. Card details are entered there and are not seen or stored by Ohmcrate. An order is confirmed when the card provider confirms the payment; the docket in your account then shows its progress.

Dispatch and delivery

Orders are dispatched Monday to Friday. Orders paid before the 15:00 EEST cut-off (Cyprus time) on a dispatch day leave the same day when every line is in stock. The dispatch options, their fees and any free-dispatch threshold are shown at checkout.

Returns

Unopened parts in their original packaging can be returned within the period stated in the returns policy. See the returns page for how to send a part back.

Sample listings

Products marked "Sample listing" belong to the sample catalogue used while the shop is being set up.

Contact

Write to support@ohmcrate.online, or reply to any email the shop has sent you.

Business details

This page describes how the shop works today. Related: Terms of sale · Returns · Privacy · Cookies